Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, Connecticut and Jacksonville, Florida, we insure health care professionals in 22 states across the New England, Mid-Atlantic, and Southeast Region. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our members and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title
Senior Claims Representative (Full Time)

Job Description
We are seeking a Senior Claims Representative to handle a caseload of claims and support the operations of the Claims Department and company. The primary responsibilities of the position are to investigate, evaluate and resolve medical professional liability claims brought against the company’s insureds. The position requires handling claims across varied medical specialties that present the greatest severity and complexity in the department. The position also provides support to the Underwriting, Risk Management, Finance, and Business Development departments. This position reports directly to the Director of Claims in our Glastonbury, CT home office.

Responsibilities
Claim Handling

• Identifying and analyzing coverage issues
• Selecting defense counsel
• Coordinating the initial consultation with the insured and defense counsel
• Retaining and consulting with defense medical experts
• Reviewing and analyzing medical records
• Litigation management including ongoing communication with defense counsel, monitoring of legal status reporting, and reviewing billing practices
• Attending depositions of parties and experts, court conferences, mediations, and trials
• Internal reporting and documentation of claim developments
• Preparing claim status reports for reinsurers
• Regular communication with the insured from initial meeting to claim resolution
• Formulating and executing claim resolution plans
• Direct handling of settlement negotiations with plaintiffs or counsel

General

• Maintaining current knowledge of relevant legal decisions, claim trends, and industry practices
• Maximizing productivity and claim results through use of technology
• Enhancing the team environment through collaboration with claims and other personnel

Support of Company Operations

• Assisting efforts to compile and analyze claim data
• Periodic attendance at company functions including Loss Prevention and Business Development events Providing feedback on and supporting implementation of corporate initiatives and IT projects
• Informing Underwriting Department of claim developments with potential underwriting implications

Qualifications and Skills

• Bachelor of Arts or Science Degree
• 7+ years of experience in casualty insurance claim handling, preferably of complex claim handling or litigation experience
• 2-3 years of medical professional liability claim handling, in CT and/or MA, preferred
• Frequent travel to various locations is required. Must have reliable transportation
• Competent at using MS Office suite of products
• Ability to meet deadlines while managing an active and diverse caseload
• Strong interpersonal, written, and verbal communication skills
• Ability to manage work outside the office including depositions, meetings with insureds and defense counsel, court conferences, mediations, and trials
• Claim Adjuster’s license in applicable states or agreement to obtain after hire

Location
The Company currently follows a hybrid office/remote work schedule:

• Tuesday-Thursday – In office, Glastonbury, CT
• Monday and Friday – Option to work remotely (following completion of introductory period) The position requires attendance at claim appointments, as detailed above.

Benefits
As leaders in the healthcare industry, we’re passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being

• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)

Financial Rewards

• Competitive salary and bonus plan
• 401(k) with company match
• Group life insurance
• Short and long-term disability income protection
• Healthcare Savings Account
• Travel Allowance

Education Support

• Education financial assistance

Time Off

• Universal paid time off
• Company holidays

Culture

• Charitable giving opportunities
• Team-building events
• Employee recognition
• Casual dress (Fridays)

Company Information
Founded by physicians in 1984, Integris Group provides protection and support to help members navigate an increasingly complex healthcare environment. Our Board is comprised of doctors who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most. As a mutual company, we share our success with each and every member.

Integris Group currently operates in 22 states throughout the New England, Mid-Atlantic and Southeastern Regions.

Please visit our website at www.integrisgrp.com for more information.

Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


 

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Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, Connecticut and Jacksonville, Florida, we insure health care professionals in 22 states across the New England, Mid-Atlantic, and Southeast Region. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our members and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.
 

The Underwriting Assistant is the key point contact for the Underwriting Department as well as Integris Group.  This role is client-facing and requires professional interaction with members (insureds), potential insureds, brokers, and agents, Integris Group employees, senior management, and Board of Directors.  Must have excellent oral and written communication skills and be able to organize and track work using paper and electronic methods. Must be able to prioritize work and assist Underwriters with their assigned responsibilities.

Responsibilities

• Partner with the Underwriting Team to:
  • Assist underwriters in the preparation of new and renewal business. This includes prep of file information, proper documentation, insured requests and filing information within systems.
  • Solicit new business opportunities.
  • Review of current insured submission material for accuracy and completion. Verify and ensure data input is accurate and timely during the file preparation and uploading of documents.
  • Establish/maintain broker and client relationships.
  • Achieve production, profitability, renewal retention & rate goals.
• Assist in preparing insureds certificates and loss history(s): Help organize by date received and timely process certificates of insurance and loss history requests within 48 hours. Candidate will be responsible for preparing/processing in an effective and efficient manner.
• Prepare billing/invoices for insureds. Work with the Finance and Underwriting Departments to assist in managing and communicating with insureds on overdue billing invoices, payment receipts, and general billing information.
• Provide daily phone coverage backup for the receptionist of Integris Group.
• Assist with general mail processing and organize the mailing of insured policies.
• Prepare and run standard and various reports for Underwriting Department.
• Perform miscellaneous duties which may include (but are not limited to): project-oriented work for the UW department. Replying to correspondence received, timely completing requests (which may include collaboration with internal parties) from various vendors, brokers, state insurance departments, etc.
• Demonstrate a commitment to learning and complete all educational requirements.
• Exhibit strong communication skills and service excellence in client response time.
• Requirements, Tasks, and knowledge will include (but not limited to):
  • Customer Services oriented individual.
  • Phone business acumen: Ability answer questions regarding Insured’s premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to appropriate department.
  • Understanding of insurance policy documents.
  • Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing.
  • Ensure invoice reports and insured invoices match one another.
  • Act as a backup/assistant to Executive Assistant for meeting preparation.

Qualifications and Skills

• Associate or Bachelor’s degree preferred
• Underwriting Assistant experience
• Competent at using MS Office suite of products
• Understanding of insurance information systems (underwriting, billing, etc.) preferred.
• Florida agent/insurance broker/producer license preferred
• Excellent time management skills and ability to prioritize work
• Attention to detail and problem-solving skills
• Strong organization skills and ability to multi-task
• Working knowledge of office equipment such as printers and fax machines

Location
This position is based in our Jacksonville, FL office

Benefits
As leaders in the healthcare industry, we’re passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being

• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)

Financial Rewards

• Competitive salary and bonus plan
• 401(k) with company match
• Group life insurance
• Short and long-term disability income protection
• Healthcare Savings Account
• Travel Allowance

Education Support

• Education financial assistance

Time Off

• Universal paid time off
• Company holidays

Culture

• Charitable giving opportunities
• Team-building events
• Employee recognition
• Casual dress (Fridays)

Company Information
Founded by physicians in 1984, Integris Group provides protection and support to help members navigate an increasingly complex healthcare environment. Our Board is comprised of doctors who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most. As a mutual company, we share our success with each and every member.

Integris Group currently operates in 22 states throughout the New England, Mid-Atlantic and Southeastern Regions.

Please visit our website at www.integrisgrp.com for more information.

Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

 

APPLY NOW