Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title: Administrative Assistant

Job Description:

The Administrative Assistant role is a key point of contact for Integris Group. This role is in office, client facing and requires professional interaction with members (insureds), potential insureds, brokers and agents, Integris Group employees, senior management, and Board of Directors. The incumbent must have excellent oral and written communication skills and be able to organize and track work using paper and electronic methods. This position is non-exempt and reports directly to the Chief Underwriting Officer in our Glastonbury, CT home office.

Responsibilities

• Provide phone coverage for Integris Group’s main phone line between the hours of 8:00-5:00. (Phone coverage will be provided during the lunch hour of 12:00-1:00).
• Mail processing for the company.
• Preparation of Insured documents which arrive via phone, fax, and email.
• Organize documents in an effective and efficient manner (ex. preparing certificates of insurance, loss history requests, etc.).
• Ability to work with various departments in preparation of periodic billing/invoices for insureds and assist in managing and communicating with insureds on receipts, overdue billing invoices, and general billing information.
• Customer Service and Support – direct policyholders and brokers when issues arise in the portals by partnering with business development to resolve issues such as (ie. password and email resets, issues paying bills, and registration questions/issues).
• Gather pertinent information from the members experiencing issues to share with vendors for resolution, including: screensharing, determining browser, confirming if an account has been established, etc.
• Report and coordinate all portal issues to the “Marketing and Membership Representative” that include coordinating with vendors to identify and resolve the issue(s).

Administrative

• Collect/update insured information for members/practice managers which includes reaching out to members for demographic information.
• Assist in processing mail merge(s), mailings/shipments with all departments.
• Reporting/Data • Build prospect lists for new business territories for further analysis and outreach at the direction of senior management.
• Partner with appropriate department to update and maintain submissions and inquiry log.
• Office Supply ordering for the company
• Partner with managers for ordering needs and organize pickup/delivery with vendors.
• Roles and responsibilities may change as Integris Group evolves.

Requirements, Tasks, and knowledge will include (but not limited to):

• Customer Services oriented individual.
• Phone business acumen: Ability answer questions regarding Insured’s premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to appropriate department.
• Understanding of insurance policy documents.
• Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing.
• Ensure invoice reports and insured invoices match one another.
• Act as a backup/assistant to Executive Assistant for meeting preparation.

Qualifications and Skills

• High school degree required. Associate or bachelor’s degree preferred.
• Competent at using MS Office suite of products.
• Understanding of insurance information systems (underwriting, billing, etc.) preferred.
• Excellent time management skills and ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organization skills and ability to multi-task.
• Working knowledge of office equipment such as printers and fax machines.
• Strong interpersonal, written, and verbal communication skills.

Career Advancement

If the employee proves that they excel at the assigned responsibilities, they may be assigned additional, more complex tasks. These more complex tasks can lead to new roles and advancement opportunities throughout Integris Group.
Location
• The position requires attendance in the Glastonbury, CT office, Monday-Friday.

Benefits

As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being

• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)

Financial Rewards

• Competitive salary
• Incentive bonus plan
• 401(k) with company match
• Group life insurance
• Short and long-term disability income
protection
• Healthcare Savings Account

Education Support

• Education financial assistance

Time Off

• Universal paid time off
• Company holidays

Culture

• Charitable giving opportunities
• Team-building events
• Employee recognition
 

APPLY NOW

Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position

Job Title: Director of Underwriting

Job Description
The Integris Assurance Company (IAC) Director of Underwriting is a leader and conduit to the Chief Underwriting Officer (CUO). The IAC Director of Underwriting oversees the IAC Underwriting Team and its book of business directing the team in alignment with the Company’s strategies and processes. The Director is responsible for following and guiding the Underwriting Team with the strategy and guidelines that have been set, as part of the Company’s strategies and goals. As the gatekeeper for IAC, following underwriting discipline and strategies, the Director plays a pivotal role in ensuring the financial health of the Company. This position partners with the IIC Director of Underwriting in fostering the same strategies and guidelines set by the Company, where applicable.
The Director’s role includes partnering with the Chief Underwriting Officer in setting guidelines for underwriting practices, determining acceptable risk and premium levels, and ensuring compliance with regulatory requirements. The Director must stay abreast of regional industry trends and regulatory changes in licensed states to adapt policies accordingly. The Director will be a clear and transparent communicator who works collaboratively to build consensus. The Director will be a problem-solver who seeks to understand the underlying drivers of the responsible policy portfolio. The role involves recruiting, retaining, training, and mentoring the staff to ensure they have the skills and knowledge necessary to perform their roles effectively. The position is required to foster a collaborative and high-performance culture within the UW team, promoting continuous learning, professional development, and staff succession.

Responsibilities
Risk Assessment & Management:
• Oversee the Underwriting Team to:
o Assess risks and manage processes including charging the proper premium for each risk.
o Evaluate potential risks associated with underwriting policies and ensure that these risks are adequately mitigated.
o Ensure that files are properly documented with a well thought out analysis depicting the insureds exposures.
o Develop and implement strategies to balance risk and reward, ensuring the company’s policy portfolio remains profitable while minimizing exposure to high-risk policies.
Underwriting Policy Development:
• Develop and refine underwriting standards, processes and policies.
• Establish guidelines for underwriting processes and practices, determining acceptable risk levels, and ensuring compliance with regulatory requirements.
• Coordinate with the CUO and CMO to develop Policy Application submission standards for both Direct (Integris RSE) and agent/broker submissions.
• Stay abreast of MPL industry trends and state regulatory changes to adapt policies accordingly.
Technological Integration:
• Leverage technology to enhance underwriting processes including adopting advanced underwriting software (ISI Policy Administration), data analytics tools, and artificial intelligence to improve risk assessment accuracy and efficiency.
• Collaborate with the Directory of Policyholder Services to organize processes and understand department policy production standards internally and externally to the ISI Policy Administration module. Create efficiencies and effectiveness for policy distribution and premium payment administration for our policyholders.
• Utilize data insights and metrics to inform underwriting decisions and strategy.
• Capitalize on the utilization of Preverity and like analytical tools.
Strategic Planning (in conjunction with the CUO):
• Conduct market analysis to identify emerging trends, opportunities, and threats in the insurance landscape.
• Analyze data on market conditions, competitor activities, and customer needs to provide supporting data for strategic decision-making.
• Foster top-line growth and expansion opportunities in the dual distribution network.
• Coordinate on expansion of the current agent/broker base, particularly in states or territories of diminished or low market share presence.
• Foster innovation & product development by working closely with other departments that meet market demands and create competitive differentiation.
• Identify gaps in the current product offerings and develop solutions that address these gaps while aligning with the company’s risk appetite.
Financial Oversight:
• Monitor the profitability of the IAC underwriting portfolio, in coordination with actuarial resources, by analyzing territorial or medical specialty financial performance data, such as loss ratios and expense ratios, to identify areas for remediation.
• In conjunction with the Chief Underwriting Officer, manage the underwriting department’s budget by allocating resources effectively to support underwriting activities, including investments in technology, training, and personnel.
Regulatory Compliance:
• Ensure compliance with regulatory requirements by staying informed about relevant laws and regulations.
• Implement policies and procedures to ensure the company’s underwriting practices comply with the various Integris carrier’s state (and any Federal) regulations.
• Ensure that all policy documentation is up-to-date and accurately reflects the company’s underwriting practices.
Leadership:
• Inspire and guide the Underwriting Team, foster a collaborative work environment, and ensure that the team operates efficiently and effectively.
• Manage change is critical. Be adept at leading the Underwriting Team through transitions, whether involving new technologies, market shifts, or regulatory changes. This includes managing resistance to change and ensuring smooth implementation of new initiatives.
• Assess and maintain staff levels to uphold high level customers/RSE service and fuel organization growth initiatives.

Qualifications and Skills
• Bachelor’s degree is required. Master’s degree and/or CPCU designation a plus.
• A minimum of 10 years’ experience in leading a team of casualty underwriters for a PC carrier.
• At least 5 years of experience specific to Medical Professional Liability (MPL), underwriting preferred.
• Florida 2-20 General Lines Agent License plus property & casualty licenses in other states as required by the Company.
• Strong leadership skills that include creating and executing on annual strategic initiatives and developing your team.
• Knowledge and experience of state regulatory filing requirements.
• Ability to form effective and trusting relationships while assessing and meeting the needs of key stakeholders.
• Ability to articulate views, attain group thought leadership, analyze data for insights, weigh alternatives, own the final decision, and communicate decisions clearly.
• Ability to proactively assess processes/workflows, make recommendations and implement changes for operating and cost efficiencies.
• Proficiency in Microsoft Office software including Excel, PowerPoint, Word.
• High-level organizational skills to coordinate work to meet strict deadlines.
• Strong communication skills and the ability to demonstrate and maintain confidentiality.

Location
This Director position is located in the Jacksonville, FL office.

Reporting Relationship
The Director currently reports directly to the CUO of Integris Group. The role currently has 5 direct reports.

Benefits
As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:
Health and Well-being
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
Financial Rewards
• Competitive salary
• Incentive bonus plan
• 401(k) with company match
• Group life insurance
• Short and long-term disability income
protection
• Healthcare Savings Account
Education Support
• Education financial assistance
Time Off
• Universal paid time off
• Company holidays
Culture
• Charitable giving opportunities
• Team-building events
• Employee recognition
 

Apply Now

Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position

Job Title: Director of Underwriting

Job Description
The Integris Assurance Company (IAC) Director of Underwriting is a leader and conduit to the Chief Underwriting Officer (CUO). The IAC Director of Underwriting oversees the IAC Underwriting Team and its book of business directing the team in alignment with the Company’s strategies and processes. The Director is responsible for following and guiding the Underwriting Team with the strategy and guidelines that have been set, as part of the Company’s strategies and goals. As the gatekeeper for IAC, following underwriting discipline and strategies, the Director plays a pivotal role in ensuring the financial health of the Company. This position partners with the IIC Director of Underwriting in fostering the same strategies and guidelines set by the Company, where applicable.
The Director’s role includes partnering with the Chief Underwriting Officer in setting guidelines for underwriting practices, determining acceptable risk and premium levels, and ensuring compliance with regulatory requirements. The Director must stay abreast of regional industry trends and regulatory changes in licensed states to adapt policies accordingly. The Director will be a clear and transparent communicator who works collaboratively to build consensus. The Director will be a problem-solver who seeks to understand the underlying drivers of the responsible policy portfolio. The role involves recruiting, retaining, training, and mentoring the staff to ensure they have the skills and knowledge necessary to perform their roles effectively. The position is required to foster a collaborative and high-performance culture within the UW team, promoting continuous learning, professional development, and staff succession.

Responsibilities
Risk Assessment & Management:
• Oversee the Underwriting Team to:
o Assess risks and manage processes including charging the proper premium for each risk.
o Evaluate potential risks associated with underwriting policies and ensure that these risks are adequately mitigated.
o Ensure that files are properly documented with a well thought out analysis depicting the insureds exposures.
o Develop and implement strategies to balance risk and reward, ensuring the company’s policy portfolio remains profitable while minimizing exposure to high-risk policies.
Underwriting Policy Development:
• Develop and refine underwriting standards, processes and policies.
• Establish guidelines for underwriting processes and practices, determining acceptable risk levels, and ensuring compliance with regulatory requirements.
• Coordinate with the CUO and CMO to develop Policy Application submission standards for both Direct (Integris RSE) and agent/broker submissions.
• Stay abreast of MPL industry trends and state regulatory changes to adapt policies accordingly.
Technological Integration:
• Leverage technology to enhance underwriting processes including adopting advanced underwriting software (ISI Policy Administration), data analytics tools, and artificial intelligence to improve risk assessment accuracy and efficiency.
• Collaborate with the Directory of Policyholder Services to organize processes and understand department policy production standards internally and externally to the ISI Policy Administration module. Create efficiencies and effectiveness for policy distribution and premium payment administration for our policyholders.
• Utilize data insights and metrics to inform underwriting decisions and strategy.
• Capitalize on the utilization of Preverity and like analytical tools.
Strategic Planning (in conjunction with the CUO):
• Conduct market analysis to identify emerging trends, opportunities, and threats in the insurance landscape.
• Analyze data on market conditions, competitor activities, and customer needs to provide supporting data for strategic decision-making.
• Foster top-line growth and expansion opportunities in the dual distribution network.
• Coordinate on expansion of the current agent/broker base, particularly in states or territories of diminished or low market share presence.
• Foster innovation & product development by working closely with other departments that meet market demands and create competitive differentiation.
• Identify gaps in the current product offerings and develop solutions that address these gaps while aligning with the company’s risk appetite.
Financial Oversight:
• Monitor the profitability of the IAC underwriting portfolio, in coordination with actuarial resources, by analyzing territorial or medical specialty financial performance data, such as loss ratios and expense ratios, to identify areas for remediation.
• In conjunction with the Chief Underwriting Officer, manage the underwriting department’s budget by allocating resources effectively to support underwriting activities, including investments in technology, training, and personnel.
Regulatory Compliance:
• Ensure compliance with regulatory requirements by staying informed about relevant laws and regulations.
• Implement policies and procedures to ensure the company’s underwriting practices comply with the various Integris carrier’s state (and any Federal) regulations.
• Ensure that all policy documentation is up-to-date and accurately reflects the company’s underwriting practices.
Leadership:
• Inspire and guide the Underwriting Team, foster a collaborative work environment, and ensure that the team operates efficiently and effectively.
• Manage change is critical. Be adept at leading the Underwriting Team through transitions, whether involving new technologies, market shifts, or regulatory changes. This includes managing resistance to change and ensuring smooth implementation of new initiatives.
• Assess and maintain staff levels to uphold high level customers/RSE service and fuel organization growth initiatives.

Qualifications and Skills
• Bachelor’s degree is required. Master’s degree and/or CPCU designation a plus.
• A minimum of 10 years’ experience in leading a team of casualty underwriters for a PC carrier.
• At least 5 years of experience specific to Medical Professional Liability (MPL), underwriting preferred.
• Producer’s License: General Lines - Property & Casualty Insurance Agent.
• Strong leadership skills that include creating and executing on annual strategic initiatives and developing your team.
• Knowledge and experience of state regulatory filing requirements.
• Ability to form effective and trusting relationships while assessing and meeting the needs of key stakeholders.
• Ability to articulate views, attain group thought leadership, analyze data for insights, weigh alternatives, own the final decision, and communicate decisions clearly.
• Ability to proactively assess processes/workflows, make recommendations and implement changes for operating and cost efficiencies.
• Proficiency in Microsoft Office software including Excel, PowerPoint, Word.
• High-level organizational skills to coordinate work to meet strict deadlines.
• Strong communication skills and the ability to demonstrate and maintain confidentiality.

Location
This Director position is located in the Glastonbury, CT office.

Reporting Relationship
The Director currently reports directly to the CUO of Integris Group. The role currently has 4 direct reports.

Benefits
As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:
Health and Well-being
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
Financial Rewards
• Competitive salary
• Incentive bonus plan
• 401(k) with company match
• Group life insurance
• Short and long-term disability income
protection
• Healthcare Savings Account
Education Support
• Education financial assistance
Time Off
• Universal paid time off
• Company holidays
Culture
• Charitable giving opportunities
• Team-building events
• Employee recognition
 

Apply Now

Work for a company that values you!

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with offices in Jacksonville, FL and Atlanta, GA, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title: Policyholder Service Specialist (Full Time, Salary)

Job Description:
The Policyholder Service Specialist is the key point of contact for the Integris Group in the Underwriting Department. This role is client-facing and requires professional interaction with insureds, potential insureds, brokers and agents, regional sales executives, and Integris Group employees. The applicant must have excellent oral and written communication skills, organized and detail oriented. Must be able to prioritize work and assist in the Underwriting process.

Responsibilities
• Partner with the Underwriting Team to:
o Assist underwriters in the preparation of new and renewal business. This includes preparation of file information, proper documentation, insured requests and filing information within systems
o Review of current insured submission material for accuracy and completion. Verify and ensure data input is accurate and timely during the file preparation and uploading of documents
o Maintain broker, regional sales executive and client relationships, as assigned
o Ensure requests from brokers, regional sales executives, and insureds are completed in a timely manner
o Track renewal and new business to ensure invoices are paid in the portal to avoid cancellation
• Assist in preparing insureds certificates and loss history(s): Help organize by date received and timely process certificates of insurance and loss history requests within 48 hours. Candidate will be responsible for preparing/processing in an effective and efficient manner
• Work with the Finance and Underwriting Departments to assist in managing and communicating with insureds on overdue billing invoices, payment receipts, and general billing information
• Prepare and run standard and various reports for the Underwriting and Business Development Departments
• Perform miscellaneous duties which may include (but are not limited to): project-oriented work for the Underwriting department. Replying to correspondence received, timely completing requests
(which may include collaboration with internal parties) from various vendors, brokers, state insurance departments, etc. • Exhibit strong communication skills and professional communication within the company
• Participate in the training of Associate Policyholder Service Specialists
• Requirements, Tasks, and knowledge will include (but not limited to):
o Customer Service oriented individual
o Phone business acumen: Ability to answer questions regarding Insured’s premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to the appropriate department.
o Understanding of insurance policy documents
o Accurate data entry skills
o Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing
o Ensure invoice reports and insured invoices match one another
o Run regular system reports from Dashboards and distribute on schedule accordingly.

Qualifications and Skills
• Associate or Bachelor’s degree preferred
• Underwriting Assistant or Insurance Agency Account Manager experience
• Competent at using MS Office suite of products
• Understanding of insurance information systems (underwriting, billing, etc.) preferred
• Florida agent/insurance broker/producer license preferred
• Excellent time management skills and ability to prioritize work
• Attention to detail and problem-solving skills
• Strong organization skills and ability to multi-task and work independently
• Working knowledge of office equipment such as printers and fax machines

Location
The Company currently follows a hybrid office/remote work schedule:
• Tuesday-Thursday – In office, Jacksonville, FL
• Monday and Friday – Option to work remotely (following completion of 90-day probationary period)

Benefits
As leaders in the healthcare industry, we are passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)

Financial Rewards
• Competitive salary
• Incentive bonus plan
• 401(k) with company match
• Group life insurance
• Short and long-term disability income protection
• Healthcare Savings Account

Education Support
• Education financial assistance

Time Off
• Universal paid time off
• Company holidays

Culture
• Charitable giving opportunities
• Team-building events
• Employee recognition

Company Information
Founded by physicians in 1984, Integris Group provides protection and support to help policyholders navigate an increasingly complex healthcare environment. Our Board is comprised of physicians who understand the rewards and challenges of practicing medicine. We are an ally to policyholders when they need it most.
Please visit our website at www.integrisgrp.com for more information.
Integris Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 

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